Returns & Exchanges
At RackUp+Go, we want you to love your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items with tags attached. If your purchase doesn't fit or meet your expectations, we are here to make the exchange or refund process as smooth as possible.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all original tags and labels are still attached to the garments.
Label and Ship
Download and print your pre-paid shipping label from the portal, attach it to your parcel, and drop it off at any authorized shipping location.
Receive Refund or Exchange
Once our warehouse inspects your return, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing